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bassemwelding.com has a “Buyer Protection Program” which seeks to assist buyers to ensure their purchase is protected against fraud by any sellers on the Site. If a buyer has purchased an item by way of any of the bassemwelding SafePay processes and never received it or received an item worth significantly less in value compared to what was described by the seller, the buyer may seek protection under the Buyer Protection Program. The Buyer Protection Program involves reimbursement by bassemwelding.com to the buyer of the value of the item only. To be eligible under the Buyer Protection Program a buyer needs to file a complaint with bassemwelding.com within 48 hours of receiving (or not receiving) the relevant item. bassemwelding.com will investigate the matter and if it has been determined (by bassemwelding.com in its sole discretion) that the seller has intentionally defrauded the buyer in relation to the item for which bassemwelding.com has reimbursed the buyer, bassemwelding.com may limit, suspend or withdraw the seller’s access to the Site and/or the seller’s membership and bassemwelding.com may charge the seller for bassemwelding.com’s costs in reimbursing the buyer and for any handling and shipping (in accordance with the Fees & Credit Policy . bassemwelding.com reserves the right to take such further steps as it considers necessary including without limitation legal action. You acknowledge and agree that if any item returned to bassemwelding.com by a buyer is illegal or otherwise unlawful that bassemwelding.com may in its sole discretion destroy the item or take any other steps as it considers necessary.
Shipping fees for returned Items :
Return item due to Seller’s Fault (Item is not as described – item defective … etc.)
If the buyer claimed Within the 15 Days of the date of delivery
-bassemwelding pays the Delivery Shipment Fees
-Seller Pays the Return Shipment Fees
-In case the submitted return request by customer is not approved by Souq and the customer rejected to receive back the unit, bassemwelding has the right after 60 days from customer’s rejection date to dispose the item.
If the buyer claimed after the 15 Days of the date of delivery ( *Only if returned approved )
-Buyer pays the Delivery Shipment Fees
-Seller Pays the Return Shipment Fees
-In case the submitted return request by customer is not approved by bassemwelding and the customer rejected to receive back the unit, bassemwelding has the right after 60 days from customer’s rejection date to dispose the item.
Return item due to Buyer’s Fault (* Item in the original state & condition when purchased and received.)
If the buyer claimed within the 15 Days of the date of delivery.
-bassemwelding pays the Delivery Shipment Fees
-bassemwelding Pays the Return Shipment Fees
If the buyer claimed after the 15 Days of the date of delivery (* Only if returned approved )
-Buyer pays the Delivery Shipment Fees
-Buyer Pays the Return Shipment Fees

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